We want every bottle from Shahida's Kitchen to delight you. Here's how returns, cancellation and refunds work for our food products.

What is your return policy?

Because our chutneys and spice blends are food products, we cannot accept returns of opened items for safety and hygiene reasons. However, if anything is wrong with your order, we will make it right.

Can I cancel my order?

Yes — if you contact us within 24 hours of placing your order and before it has been dispatched. Once an order has been prepared and handed to our courier partner, it can no longer be cancelled.

To cancel, message us on WhatsApp at +92 333 3639869 (fastest) or email hello@shahidaskitchen.com with your order number.

What happens to a cancelled order?

Because we make fresh food, we never resell, reroute, or reassign a parcel once it has been dispatched. Every order is prepared for one customer only. This is a deliberate commitment to food safety, freshness and quality — and it is part of what defines Shahida's Kitchen.

Will I be refunded if I cancel?

If you paid online and cancelled within the window above, we refund the full amount to your original payment method. Processing typically takes up to 14 business days, depending on your bank or payment provider. If your order was placed as cash on delivery, nothing was charged and no refund is needed.

What if my order arrives damaged or incorrect?

If your order arrives damaged, leaking, spoiled, or different from what you ordered, contact us within 48 hours of delivery with your order number and a photo of the item. We will send a free replacement or issue a full refund — whichever you prefer.

How do refunds work?

Approved refunds are issued to your original payment method. Processing typically takes upto 14 business days, depending on your bank or payment provider.

What if I'm not satisfied with the taste?

Taste is personal, and we stand behind our 50-year family recipes. If a product didn't meet your expectations, write to us — we read every message and will do our best to make your next experience better.

How do I start a cancellation, return or refund request?

Message us on WhatsApp at +92 333 3639869 or email hello@shahidaskitchen.com with your order number, the issue, and photos/videos with the issue clearly visible. We respond as quickly as possible on business days.